Frequently Asked Questions & Policies
Appointments and Policies
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Please arrive with clean skin whenever possible and avoid applying heavy makeup or skincare products before facial or brow services. If you are receiving a waxing service, avoid excessive caffeine beforehand if you are sensitive, as it may increase skin sensitivity.
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Please contact us as soon as possible if you are running late. We offer a 7-10 minute grade period for appointments. Arriving late may result in a shortened service or the need to reschedule if there is not enough time remaining to safely provide your service. We appreciate your understanding, as each appointment is carefully scheduled to give every guest the attention they deserve.
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We understand that unexpected situations can arise, and we strive to be as accommodating as possible. We kindly ask that all cancellations or rescheduling requests be made at least 48 hours prior to your scheduled appointment time.
Appointments canceled or rescheduled within 48 hours will incur a fee equal to 50% of the reserved service(s). No-show appointments will incur a fee equal to 75% of the reserved service(s).
As a small, independently owned studio, each appointment time is thoughtfully reserved specifically for you. Your consideration and support allow us to continue providing personalized, high-quality services and the exceptional experience our guests deserve.
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Yes. A valid card is required to reserve appointments and enforce our cancellation policy. Cards are securely stored through our booking system.
Experience
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Please arrive with clean skin whenever possible and avoid applying heavy makeup or skincare products before facial or brow services. If you are receiving a waxing service, avoid excessive caffeine beforehand if you are sensitive, as it may increase skin sensitivity.
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Within Skin Studio is conveniently located between Raleigh and Wake Forest, making it easy to visit from both areas. Using our directory, we are also conveniently located on the first floor for easy access!
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To preserve the relaxing atmosphere of the studio and ensure every guest receives a personalized experience, we kindly ask that you attend your appointment alone whenever possible. If needed, we can accommodate one additional adult guest with advance notice. Space is limited, so please let us know ahead of time.
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To maintain a peaceful environment for all guests and ensure the highest standards of safety, children may not accompany you to your appointment unless they are receiving a scheduled service. Our treatment areas contain professional equipment and products that require close attention and supervision. Thank you for helping us maintain a safe, relaxing environment for every guest.
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We accept major credit cards, debit cards, tap to pay, Apple Pay, and cash payments.
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Yes! We carry professional skincare products and can recommend options based on your skin type, concerns, and goals.
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Not at all! If you’re unsure which service is right for you, I’m happy to help guide you. During your appointment, we’ll discuss your goals, concerns, and desired results to create a personalized treatment plan
Brow FAQs
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The frequency of brow maintenance depends on individual hair growth and personal preference. Generally, most clients come in every 4-6 weeks to maintain their desired shape.
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A Brow Wax focuses on creating a customized shape by removing unwanted hair and enhancing your natural brow structure. Tint and Hybrid Dye enhance color, definition, and fullness by adding pigment to the brow hairs and (with hybrid dye) temporarily staining the skin for a more defined look. Brow Lamination restructures and sets the brow hairs into a lifted, fuller, and more polished style.
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Brow lamination is a semi-permanent styling treatment that transforms your current brows into your dream brows. This service works with the existing hair to reshape and enhance the brows, and is suitable for most brow types, including thin, unruly, or sparse brows. It lasts 6-8 weeks depending on upkeep. When performed correctly and paired with proper aftercare, brow lamination is a safe service. However, it may not be recommended for individuals with extremely sensitive skin or certain skin conditions. During your appointment, we'll determine whether you're a good candidate for the treatment.
Facials & Skincare FAQs
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Absolutely! Personalized skincare guidance is one of my favorite parts of what I do. After assessing your skin type, concerns, lifestyle, and goals, I can recommend professional products that are compatible with your routine and support your skin’s needs — whether your focus is hydration, anti-aging, sensitivity, acne support, or overall skin health.
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It's best to arrive with clean skin, free of makeup and skincare products. Avoid exfoliating or using harsh treatments for a few days before your facial to prevent irritation
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Regular facials help to deep-cleanse the skin, remove dead skin cells, unclog pores, and promote cell turnover, resulting in a brighter, smoother complexion. They can also target specific skin concerns like acne, dehydration, or aging. Most guests benefit from a facial every 4–6 weeks, though recommendations may vary based on your skin goals.
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No need to stress! We will discuss your skin concerns, goals, and current routine to help determine the best treatment for your skin.
Makeup FAQs
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Yes! If you are interested in learning more, ask about our personalized makeup lessons and product recommendations, or visit our current service list to view our availability!
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Yes! We offer professional makeup services designed to enhance your natural beauty for weddings, photoshoots, proms, parties, and other special occasions.
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A trial is highly recommended for brides and anyone wanting to preview their look before an important event.
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Yes! If you are interested in learning more, ask about our personalized makeup lessons and product recommendations, or visit our current service list to view our availability!
Waxing FAQs
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Pain tolerance varies from person to person, but many clients describe waxing as a quick discomfort followed by relief. The sensation can be likened to a quick pinch as the wax is applied and removed. However, as a licensed esthetician, we are trained to minimize discomfort as much as possible, and we offer gentle wax formulas suitable for sensitive skin to help ensure a more comfortable experience.
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Hair should generally be about the length of a grain of rice (approximately ¼ inch) for the best results.
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Certain skincare products and medications can thin the skin or increase sensitivity, making waxing unsafe in some areas. Please inform me of any retinol, prescription acne medications, exfoliants, or active skincare products you are using before your appointment so I can determine the safest approach for your skin.